Frequently Asked Questions
Everything you need to know about Samuel Hubbard® footwear, shipping, and more.
How do I determine the right size for my Samuel Hubbard shoes?
Our shoes generally run true to size. We recommend ordering your standard dress shoe size. If you are between sizes, we suggest sizing down for a more secure fit, as our premium leathers will naturally conform to your feet over time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and undamaged items. Returns must include the original packaging. We provide a pre-paid shipping label for domestic returns and exchanges to ensure a seamless experience.
Can Samuel Hubbard shoes be resoled?
Yes, many of our classic styles are designed with a replaceable sole construction. We offer a dedicated 'Hubbard Resole' service to extend the life of your favorite pair, maintaining the comfort and integrity of the original design.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your footwear sooner.
What materials are used in the construction of your footwear?
We use only the finest materials, including premium European leathers, soft glove-leather linings, and custom-engineered Vibram® soles. Every pair is handcrafted to prioritize breathable comfort and long-lasting durability.
Do you offer international shipping?
Currently, we ship directly to customers within the United States. For international inquiries, please contact our customer service team to find an authorized retailer or international shipping partner near you.